Product Questions

Q.Will I be able to connect my new printer straight away ?

A.There are a couple of things you need to consider when purchasing a new printer, it is fairly standard that most manufacturers don't ship USB/Parallel cables with printers. These cables connect your printer to your computer or network and unless you are running a wireless system you will need a connection cable such as this. Convergent are able to supply these and if you want us to make things easier for you to get on with your own priorities, we can organise, deliver, install and provide user training for your equipment anywhere in Australia.

Q. What do I need to consider when buying a new printer?

A.Connectivity is something you need to think about. You will need to know what type of connection is compatible with your computer or network system that you are running. USB is generally the most popular connection but you need to check. Your manufacturers user manual or specification guide should tell you this, but if you are not sure you can always ask Convergent Resources to help you.

The volume you anticipate printing is also a consideration you will need to think of, along with what you will be printing and whether you need colour or not.
Think of what your needs are now ,and how they may change in the future so that you can choose options that will work in with what you are trying to achieve.


Service Questions

Q. Does Convergent offer finance on printers?

A. Yes, contracts are available on a cost per page or long term lease or rental basis. (Subject to finance approval)

Q. Will I have to pay any additional costs such as a callout fee or travelling time for service jobs?

A. No, we strive to eliminate the hidden costs of servicing office equipment, you will only be charged for the time the technician is on site (minimum of 1 hour applies).

Q. How long can I expect to wait for a technician?

A. We understand how critical printing is to businesses, to ensure you are back up and running as quickly as possible our service response time is 4 hours.